Getting help
Most HOA service requests, including for community documentation, are accessible through our Mobile App. The City of San Diego services are available through their Get It Done App.
Police / Fire / Ambulance Emergency
For all emergencies dial 911.
After-hours HOA emergencies
For active or imminent danger to HOA property or users of said property, after hours, dial (619) 340-1907
Violation of city noise ordinances
San Diego Police handle noise complaints. Use the non-emergency number (619) 531-2000 or (858) 484-3154
Gas & electricity service issues
SDGE provides gas and electricity. For service call (800) 411-7343
Trash pick up - city streets
Trash collection on city streets, and distribution/maintenance of trash cans is handled by the City of San Diego. They can be contacted at (858)694-7000 or using the City’s Get It Done App
Trash pick up - private streets
Artesana, Palomar, Highlands and Vista Sante Fe Only
Trash collection on private streets and distribution/maintenance of trash cans is handled by Waste Management. They can be contacted at (619) 596-5100
Home Warranty
Home Warranty matters are handled exclusively by your builder. Tri Pointe Customer Service can be reached at (858) 794-2563 or email to SanDiego.Care@tripointehomes.com . Their after hours emergency number is (858) 583-9172.
All public school matters
Solana Beach School District provides all public k-6 education within association’s boundaries. They can be contacted at (858) 794-7100. San Dieguito School District provides 7-12 education and can be contacted at (760) 753-6491
City parks
Solana Ranch Park (on Pacific Highlands Ranch Parkway)
PHR Community Recreation Center (on Village Loop Road)
All inquiries for the Solana Ranch Park should be made to Carmel Valley Recreation Center at (858) 552-1616, who oversee park maintenance and reservations.
For inquiries relating to the PHR City Community Recreation Center please email Anna Sonnenburg, Center Director: ASonnenburg | at | sandiego.gov
Living with wildlife
Dead Animal Removal / Mosquito control / Insects, Reptile & Pest control
To report a dead animal on city streets please call (858) 694-7000 or use the Get It Done App. For county streets call (760) 539-0012.
For dead birds or excessive mosquitoes call Vector Control at (858) 694-2888.
For ants, mice and other pests in your home (including removing live snakes) contact your own pest control service
